Just trying to get a warranty replacement for the fusion unit in the printer at work
:vanora_huff:
It was the most ridiculous call where I'm mostly sitting in silence listening to this guy type for miles. Then he'll ask me stupid questions like "exactly in what way is the printer bending the corners of all your papers?"
And I'm like
"in the way that the FUSION UNIT has its cover all bunched up on one side and its causing ink to smear and collect and the papers snag on the texture"
"how much would you say the paper is bending?"
like dude it doesn't matter, the fusion unit is fucked :vanora_xd:
This went on so long it felt like he was trying to find a reason not to issue the warranty. Asking if we misused it and such.

After an hour of repeating myself and then sitting in silence, he finally agreed it looks like the fusion unit just needs to be replaced. Then he asks me if I can install it myself lmao
Like sure if you wanna tell me how but really you should just send someone out...

But at last, got it scheduled!


Anyway, nothing else has happened at work today. I'm pretty bored.
How're you guys this week? c;

❝ 𝒘𝒆'𝒓𝒆 𝒍𝒆𝒂𝒗𝒊𝒏𝒈 𝒉𝒆𝒓𝒆 𝒕𝒐𝒏𝒊𝒈𝒉𝒕
𝒕𝒉𝒆𝒓𝒆'𝒔 𝒏𝒐 𝒏𝒆𝒆𝒅 𝒕𝒐 𝒕𝒆𝒍𝒍 𝒂𝒏𝒚𝒐𝒏𝒆
𝒕𝒉𝒆𝒚'𝒅 𝒐𝒏𝒍𝒚 𝒉𝒐𝒍𝒅 𝒖𝒔 𝒅𝒐𝒘𝒏 ... ❞

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I used to work in the print industry - no one likes Dell lmao. I'm glad you got them to do what you needed though!

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❝ ... 𝒔𝒐 𝒃𝒚 𝒕𝒉𝒆 𝒎𝒐𝒓𝒏𝒊𝒏𝒈'𝒔 𝒍𝒊𝒈𝒉𝒕
𝒘𝒆'𝒍𝒍 𝒃𝒆 𝒉𝒂𝒍𝒇 𝒘𝒂𝒚 𝒕𝒐 𝒂𝒏𝒚𝒘𝒉𝒆𝒓𝒆
𝒘𝒉𝒆𝒓𝒆 𝒏𝒐 𝒐𝒏𝒆 𝒏𝒆𝒆𝒅𝒔 𝒂 𝒓𝒆𝒂𝒔𝒐𝒏 ❞

That's frustrating.
On one hand, I can understand the reason for all the questions. It might be just to discover defects in their own products, or just to fish out whether someone is abusing the product.

I haven't had to deal with anything like that in a long time. The most is just trying to contact companies who ship out a product to my house and it either doesn't arrive or the carrier lied about delivering/delivered incorrectly. I didn't think the phrase, "Have you checked with your neighbors?" would get me riled up so easily.