Donator
Posted 5 years ago ( 2019/06/23 14:26:31 )
Last year I took my vacation time around Thanksgiving so I could get that holiday out of the way and start cleaning and decorating for Christmas. But I also intended to spend a lot of time doing enjoyable things online, like gaming and chatting with long-distance friends.
Well, our power got knocked out. And while it came back on within 24 hours, our internet line got damaged. We called to let the company know, and they just wanted to go through their troubleshooting checklist, even though we told them we could literally see the problem and it was external. So the rep decided to be a total dick and not only did he run through the checklist very slowly--twice--but when he finally acknowledged the line was the problem, he set our service date out for the farthest possible time. We found out because after 5 days of no internet, we called and they said it would be another 5 and that their end showed that was the date we requested.
After that they handed us over to a supervisor to file a complaint against that employee. We didn't ask to, they just offered. And the super took down a lot of details and wanted that guy's name. Hope he got fired. LOL! When the repairman finally showed up, he gave us his personal cell number and said to just call him directly from now on.
Anyway...we ended up without internet for 9 days. Ruined my plans for my staycation entirely. I was so bent out of shape and disappointed and angry that I did no cleaning or Christmas prep, no writing or anything fun. I pretty much sulked the whole time. I never realized how dependent on the internet I'd become until I had none!
