Millet's posts

@Kiwi: not all things are made public, warnings
will be given out privately my friend. :)

I confess I opened your signature tho.

@Okios: if something genuinely shady happens please report it.
We all might miss stuff but aren't bad intentioned/and don't promote
special treatment, okie?

I confess I'm a writer not a mod and I have anxiety worrying I'm overstepping.
Just want people on same page when concerns are raised.
if that's bad you can hit me with a hammer, I'll take it.

It's my fault, but still blegh.
Last week when scheduling a client(whom does not speak English well.) their "usual" time was
taken by someone else. They were upset they couldn't get their usual time. I dont think I successfully
communicated that they need to schedule in advance if they want to keep a specific slot.
Our clinic is doing well, but not well enough to hire on site translators. We are a 2 person run business.
Anyway, so I gave her an appointment time later than she is used to- she argued at first but rolled her eyes
and agreed to the later time. She asked me to write her an appointment card, while writing it she was still
lecture-y and all I could say was "I'm sorry, I apologize."

WELL- end of the day it is my fault, and I own that. but I think due to distraction-
i didn't write the correct time on the card. I wrote the time that she usually comes in.
However, we have appointment reminders set up on our automated system...so she received
two text messages stating the correct time.But she came at the time I wrote down.

She came in immediately on a mission. @_@ "I get your texts but not time you wrote, so I come now."
To which now I realize the mistake and am embarassed and am stuck. I literally can't take her at this time.
I once again am trying politely to explain but...its difficult. We have a new patient also sitting in our waiting
room hearing all of this. orz She's PISSED. All I can do is say sorry. But then she accuses me of
being racist (I'm not.) then says she's gonna tell the doctor to fire me (good luck, he's my fiance.)
and that I changed her schedule on her because I'm lazy. (that doesn't make logical sense. why would
I purposefully give myself a headache.)

Thankfully my dude was able to calm her down she was friendly with him but didn't even look at me
when leaving. I get it, I fucked up. I wrote the wrong time down and that is absolutely my fault.
But legit I wish I had so little problems in the world that I could freak out about something like this.
She verbally acknowledged she got the text message. Instead of like...calling to find out which is accurate
ya decide to pick your favorite and anticipate roasting me in front of others?

I'm a human, shit happens. Yes as a business owner I need to make up for this, but as a human I don't
deserve this ridiculous response to one mistake. The language barrier is mutually challenging,
and it's been an issue in the past as well. We tried once posting a language reference guide to ourselves,
but we ended up offending a patient last year for reading off a paper. We can't win. :/
I know it's equally hard for them as well but I literally don't know what I can do.
We tested a vocal software that could help but it was not as accurate as it claimed. Kinda tired of being
labeled a racist over small things that have nothing to do with race.

SALTY perusing amazon for a gift for her even tho she treated me like shit. >.>