Voz's posts

Posted in For real? Posted 4 years ago

@Amakai: I've returned the Camp Breaker '20 Bundle to your account and removed the 750 volts. The sell back feature is not intended for event items, so unfortunately this is a bug we were not aware of with the inventory update we released not too long ago. I will look into this further to resolve the misleading sell back feature for event item caused by having the additional currency active during an event. Thank you for bringing it to our attention. I hope you can gather more badges through the forums or jigsaw to get those team uniforms your after!

Posted in Breaker Beach Coming to a Close! Posted 4 years ago

@Crystalkitsune85: You're not left empty handed ~ being part of the Sound Cabin means you were rewarded with at least one Camp Breaker Goodie Bag and Bundle! :spark-celebrate:

Posted in Breaker Beach Coming to a Close! Posted 4 years ago

@grost: You had me double checking the spelling of "badges" in the announcement.

Increasing the basges is the least we can do for our amazing volties!

Posted in Breaker Beach Coming to a Close! Posted 4 years ago

I'm so thankful to our staff for their creativity, dedication, and teamwork to make this event happen!
I'd also like to thank our amazing community of Volties who participated in the event!

I hope the increase in event currency rates will motivate you all to earn more badges and collect extra event items to share with our future members.

I cannot wait to see what our future events will bring.

Go Team Sound! Go Volties!

Posted in I WISH WINTER WAS HERE ALREADY Posted 4 years ago

@LilMissKushy: my favorite season is fall, especially cause its PSL season!!!! :volkanxD: I think I Aw pumpkin spice flavor is back for Dunkin Donuts, my favorite!

I don't mind summer, as long as I live with AC, so I'm grateful for that.

Posted in Can't buy outfit slots Posted 4 years ago

@Llama: Seems to be accurate then since slots on page 2 would cost 500 each. I'm not exactly sure what would be happening, but since it appears to have let you purchase a slot now I think its working properly.

If you encounter the issue again or figure out a way to replicate it, please ping me in this topic. I'll monitor and test a few things as well.

Posted in Can't buy outfit slots Posted 4 years ago

@Llama: I think I see what may be happening. After a slot purchase, the Volt amount shown in youy user account card isn't updated. You'd need to refresh the page after a purchase to see an accurate representation.

Posted in Can't buy outfit slots Posted 4 years ago

@Llama: Hello!
Did you buy any additional outfit slots before trying to purchase another slot? During that time did you refresh the window?

Can you purchase any slots now?

A window refresh might be the solution.

If there are further issues, please share any information you can to help us trouble shoot.

Thanks!

Posted in Jigsaw Puzzle Not Rewarding Currency Posted 4 years ago

@Wildfire: It's not necessarily a code thing, but besides the fact, I think I've finally figured it out!
Thanks for informing us. Web Development and especially the back-end communications with the database are skills I'm learning as of just recent. Lots to learn! Please have patience with me.

Posted in Jigsaw Puzzle Not Rewarding Currency Posted 4 years ago

@Wildfire: Thank you for the report ~ I believe I have fixed the issue. It most likely was caused from the server upgrade which interrupted the recurring event to reset currency grants for jigsaw each day.

Posted in Breaker Beach Event FAQ Posted 4 years ago

@xvz: 10,000 posts was just a starting point (or placeholder) so progress would visibly be showing on the progress bars. The winning team is the team with the most posts come the end of the 2 weeks. We'll have the progress bars updated soon to a larger total to show the teams' progress as they keep battling it out until the end!

Posted in SERVER UPGRADE COMPLETE! Posted 4 years ago

UPDATE AUGUST 1ST 9:45 PM VOLTRA TIME:
Good news! The upgrade to our website server went smoothly! We have doubled our available CPU and RAM. Allowing the website to execute requests and connections that much faster. You may still encounter some lag due to high traffic, but it shouldn't negatively impact your experience nearly as much as prior to the update.

Here are some graphs to visualize what this upgrade improved with connections and lag time.

Before:

After:

We will continue to monitor the situation and community feedback during this time. Thank you!

Posted in SERVER UPGRADE COMPLETE! Posted 4 years ago

UPDATE AUGUST 1ST 5:30 PM VOLTRA TIME:
Please plan for the website to be unavailable tonight at 9 PM Voltra Time (refer to the clock on the homepage).
We will be updating our host package which requires the server to be shut down. Expected downtime is 1 hour or less.
You can stay in touch with one another and follow staff updates on our discord server during that time.

Posted in Forum Lag Posted 4 years ago

Hi everyone,
You can refer to our official response.
I apologize for the inconvenience.